BC : Dealing with changes to plans

The topic of this lesson is rearranging appointments. You will:

• role play work situations where changes to meetings are necessary
• learn phrases for giving and receiving bad news
• learn phrases related to terms and conditions of sales
• practise using intonation to sound sympathetic

I’m calling about my interview tomorrow afternoon.

Well, unfortunately I need to move [the interview/appointment] to [Wednesday/othertime]. I’m terribly sorry to tell you at the last minute, but I need to deal with my personal emergency. So I’m calling to see if it’s not too late for me to change the appointment.

Ok, I understand, these things happen.

We don’t have to meet in the morning, our schedule is adjustable.

Moving the meeting to Sunday is manageable/doable.

The only problem is that my flight is non changeable. So I’m not sure what I can do now.

Well, perhaps we could … if … Would that be a problem?

I am flexible.

Actually that sounds very generous. Thank you.

Actually, it suits me. 合曬我心水～

Great. I’ll get back to you when the hotel confirms the room availability with me.

But I have to tell you that the vacancy is quite unpredictable in this peak season.

Thanks Lucy. Bye for now.