PHONE MANNER / PHONE CALL SKILL 電話 接線 技巧

接線
You’ve reached (ABC Company)

How can I help?

Who’s calling please? / May (I/we) have your name?

Just a second – I’ll see if (he/she)’s in

Please hold and I’ll put you through.

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留MSG

I’m afraid he’s (not here/on another line/in a meeting)

May I help?

May I take a message?

May you call back later?

May I take your number?

Okay/ No worries, I’ll make sure (he/she) gets the message.

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打錯

I’m sorry, you must have the wrong number.

I’m sorry, There’s no-one of that name here.

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約會

Could you hold on for a minute, (Mr Jefferson.)

I’ll just look in the diary/mailbox.

I am looking in the diary/mailbox.

Would (next Wednesday) be okay?

Sorry, (1300) is difficult.

Well, when’s convenient for you?

Sorry, that time has been scheduled for (meeting/another one).

Could we make it (after 1800)?

Sorry, I’m afraid we can’t make that for you.

Sure, we could make it (after 1800)

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叫人重覆/說慢點/串出黎

Could you repeat that, please?’

‘Could you speak a little more slowly, please?’

‘would you mind spelling that for me, please?

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打去問人

Can I speak to (Rooming Team), please?

(I/We)’d like to enquire about …

Could you tell me about the flight availability and price?

Could you check if (the Regency Hotel) has any (rooms) free?

Could we book it provisionally for now and I’ll call you back later to confirm?

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Please explain to me what actually is the problem?

Would you like to explain from the beginning what has happened?

I’m sorry for (that wait). (but) I don’t know what the problem was.

(I understand/ Alright. (I/We) can actually look into that for you.

We’ll reach back to you a.s.a.p after we check it out.