{"id":871,"date":"2018-04-23T02:08:24","date_gmt":"2018-04-22T18:08:24","guid":{"rendered":"http:\/\/tommykwan.com\/blog\/?p=871"},"modified":"2018-04-23T02:28:56","modified_gmt":"2018-04-22T18:28:56","slug":"phone-manner-phone-call-skill-%e9%9b%bb%e8%a9%b1-%e6%8e%a5%e7%b7%9a-%e6%8a%80%e5%b7%a7","status":"publish","type":"post","link":"https:\/\/tommykwan.com\/blog\/english-learning\/phone-manner-phone-call-skill-%e9%9b%bb%e8%a9%b1-%e6%8e%a5%e7%b7%9a-%e6%8a%80%e5%b7%a7\/","title":{"rendered":"PHONE MANNER \/ PHONE CALL SKILL \u96fb\u8a71 \u63a5\u7dda \u6280\u5de7"},"content":{"rendered":"[ Ref – http:\/\/www.bbc.co.uk\/worldservice\/learningenglish\/business\/talkingbusiness\/unit1telephone\/1connecting.shtml<\/a> ]\n

\u63a5\u7dda<\/strong>
\nYou’ve reached (ABC Company)<\/p>\n

How can I help?<\/p>\n

Who\u2019s calling please?<\/strong> \/ May (I\/we) have your name?<\/strong><\/p>\n

Just a second – I\u2019ll see if (he\/she)\u2019s in<\/strong><\/span><\/p>\n

Please hold and I\u2019ll put you through.<\/span><\/strong><\/p>\n

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/<\/p>\n

\u7559MSG<\/strong><\/p>\n

I\u2019m afraid he\u2019s (not here\/on another line\/in a meeting)<\/strong><\/p>\n

May I help?<\/strong><\/p>\n

May I take a message?<\/strong><\/p>\n

May you call back later?<\/strong><\/p>\n

May I take your number?<\/strong><\/p>\n

Okay\/ No worries, I\u2019ll make sure (he\/she) gets the message.<\/span><\/strong><\/p>\n

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/<\/p>\n

\u6253\u932f<\/strong><\/p>\n

I\u2019m sorry, you must have the wrong number.<\/strong><\/p>\n

I\u2019m sorry, There\u2019s no-one of that name here.<\/strong><\/p>\n

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/<\/p>\n

\u7d04\u6703<\/strong><\/p>\n

Could you hold on for a minute<\/span>, (Mr Jefferson.)<\/strong><\/p>\n

I\u2019ll just look in<\/span><\/span> the diary\/mailbox.<\/strong><\/p>\n

I am looking in the diary\/mailbox.<\/p>\n

Would <\/strong><\/span>(next Wednesday) be okay?<\/strong><\/span><\/p>\n

Sorry, (1300) is difficult.<\/strong><\/span><\/p>\n

Well, when\u2019s convenient for you?<\/strong><\/span><\/p>\n

Sorry, that time has been scheduled for (meeting\/another one).<\/p>\n

Could we make it\u00a0(after 1800)?<\/span><\/strong><\/p>\n

Sorry, I’m afraid we can’t make that for you.<\/strong><\/p>\n

Sure, we could make it (after 1800)<\/strong><\/p>\n

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/<\/p>\n

\u53eb\u4eba\u91cd\u8986<\/strong>\/\u8aaa\u6162\u9ede<\/strong>\/\u4e32\u51fa\u9ece<\/strong><\/p>\n

Could you repeat that, please?’<\/p>\n

‘Could you speak a little more slowly, please?’<\/p>\n

‘would you mind spelling that for me<\/strong>, please?<\/p>\n

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/<\/p>\n

\u6253\u53bb\u554f\u4eba<\/strong><\/p>\n

Can I speak to<\/strong><\/span> (Rooming Team), please?<\/strong><\/span><\/p>\n

(I\/We)\u2019d like to enquire about …<\/strong><\/p>\n

Could you tell me about<\/strong> the flight availability and price?<\/p>\n

Could you check if<\/strong> (the Regency Hotel) has any<\/strong> (rooms) free?<\/strong><\/p>\n

Could we book it provisionally for now<\/strong><\/span> and I’ll call you back later to confirm?<\/strong><\/span><\/p>\n

\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/<\/p>\n

 <\/p>\n[Ack. problem]\n

Please explain to me what actually is the problem?<\/strong><\/p>\n

Would you like to explain from the beginning what has happened?<\/strong><\/p>\n

I\u2019m sorry<\/strong> for (that wait). (but)\u00a0I don\u2019t know what the problem was.<\/strong><\/p>\n[Comfort others]\n

(I understand\/ Alright. (I\/We) can actually look into<\/span> that for you.<\/strong><\/p>\n

We’ll reach back to you a.s.a.p after we check it out.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

[ Ref – http:\/\/www.bbc.co.uk\/worldservice\/learningenglish\/business\/talkingbusiness\/unit1telephone\/1connecting.shtml ] \u63a5\u7dda You’ve reached (ABC Company) How can I help? Who\u2019s calling please? \/ May (I\/we) have your name? Just a second – I\u2019ll see if (he\/she)\u2019s in Please hold and I\u2019ll put you through. \/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/ \u7559MSG I\u2019m afraid he\u2019s (not here\/on another line\/in a meeting) May I help? May I Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[],"class_list":["post-871","post","type-post","status-publish","format-standard","hentry","category-english-learning"],"_links":{"self":[{"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/posts\/871","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/comments?post=871"}],"version-history":[{"count":2,"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/posts\/871\/revisions"}],"predecessor-version":[{"id":875,"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/posts\/871\/revisions\/875"}],"wp:attachment":[{"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/media?parent=871"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/categories?post=871"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tommykwan.com\/blog\/wp-json\/wp\/v2\/tags?post=871"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}